Refund policy

 

RETURN POLICY

If you are not satisfied with your purchase of fine wine from us, or we have made an error with your order, please email us immediately at sales@grwwine.com explaining the reasons for your dissatisfaction. Each situation will be reviewed on an individual basis in light of facts and circumstances of that case and resolved promptly. 

Other than for GRW errors, we generally cannot accept a return after 90 days because the passage of time generally limits our ability to recover credit from our supplier and we have no way of verifying your storage conditions. 

Note that we may ask you to return questionable bottles (including both opened and unopened ones) to us for evaluation and for possible return to our supplier. 

Set forth below are examples of both valid and invalid reasons for returning wine, which are subject to GRW's investigation, review and final evaluation of the relevant facts and circumstances regarding a particular request for return. 

 

RESTOCKING FEES:

A restocking fee of 10% may apply to certain returns. This fee helps cover the costs associated with processing returned items, including inspection, repackaging, and inventory management. Additionally, please note that fine wine is a commodity subject to market volatility, and restocking fees help mitigate potential losses due to fluctuations in market value.

By completing a purchase on our website, you agree to the terms outlined above regarding restocking fees.


VALID REASONS FOR RETURNS:

  • A shipper error occurred. (We will file a claim against the shipper.)
  • The wrong wine was sent. (e.g. different vintage than ordered)
  • The bottle condition upon arrival was not consistent with our inspection guidelines.
  • The wine is leaking upon arrival, spoiled or "cooked" and was shipped in accordance with our shipping policy. (We do not guarantee condition if you chose to override our shipping policy.)
  • Important Note: Photos of damaged or leaking bottles are required to be sent to sales@grwwine.com within 24 hours of arrival in order to qualify for a 100% return. 

 

 INVALID REASONS FOR RETURNS:

  • You decide you don't want the wine.
  • You don't like the wine.
  • The wine is corked or flawed. The winery, not GRW, is the source of this problem but we understand it can be disappointing.
  • You received a gift from someone via GRW and want to exchange it.
  • You overbought and want to return excess wine.
  • The wine is showing signs of damage after leaving our possession for reasons including adverse weather conditions during shipment (where you have overridden our shipping policy or for any international shipment), delays caused by failed delivery attempts through no fault of the shipper, improper storage, or other forms of mistreatment.